Castlemania Games Reviews
Castlemania Games Customer Reviews (11)
- Most recent
- Oldest
Terrible track record of ripping of customers
Everything is fine until its not. They ignore all customer support and only answer through BBB.org complaints.
Castlemania Games Customer’s Q&A
Castlemania Games FAQs
About castlemaniagames.com Popular Products and Services?
CastleMania Games is a company that specializes in Retro & Modern video game products. They offer a variety of services and products. Some of the popular products include XStation, Fenrir, Virtual Tap, Time Sleuth, Super 64, GC Video - the Carby, PRISM and GCHD MK-II, New Games - PS4/ XBox, Retro Fighters, Super G - gComp/ gSCART Switches, Rondo Products, Hyperkin Products, and Retro Bit. They also provide support for these products and have a knowledge base for FAQs and General Questions. They offer Payments & Discounts and have a system called Castle Cash. They also handle Pre-Orders, Returns & Cancellations, and Shipping, including international shipping. Please note that this information might not be exhaustive and for the most accurate and up-to-date information, please visit the official CastleMania Games website.
How can I contact castlemaniagames.com?
You can contact CastleMania Games through the following ways:
- Address: 14751 N Kelsey St Ste 105 Pmb 158 - (NOT A RETAIL STORE - MAILING ADDRESS ONLY), Monroe, WA, 98272
- Phone Number: (844) 994-2637
- Operating Hours: Monday to Friday, 08:00 - 16:00
You can also reach out to them for any questions or support via their [support page]. Please note that they have a 30-day return policy for items in the same condition that you received them and in their original packaging. For any return questions, you can contact them via their support page or by phone.
castlemaniagames.com Return Policy?
CastleMania Games has a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You can always contact them for any return question via their support site or by phone (844) 994-2637 M-F 9-3 Pacific. They do not accept returns for certain types of items like perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, or gases. They also do not accept returns on sale items or gift cards. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. They will notify you once they’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Unfortunately, I couldn't find specific information about their shipping policy.